Otter Potter

Microsoft Copilot’s new app: where your chats, voice and projects went

Updated October 10, 2026 · By Otter Potter

If Copilot suddenly looks different, has forgotten you, or says you’ve reached a daily limit, you’re not doing anything wrong. Microsoft moved Copilot into a different app in autumn 2026, and a lot did not come along. Here is what changed and what to try, in order, before you delete anything.

First: don’t delete the old app. If your phone still has an app called Copilot (Legacy), keep it for now. People report that their old chats still open there.

What changed

In September 2026 Microsoft told people using the Copilot app on Android that Copilot had moved. The old app was renamed Copilot (Legacy), and the new Copilot is the app that used to be called Microsoft 365. iPhone reviews from late September and early October describe the same switch.

The move was supposed to bring your history with it. For many people it did not, or only partly.

What people say they lost

We read 379 one-to-three-star reviews of Copilot in the US App Store, written between September 20 and October 8, 2026. A separate count of 722 negative Android reviews by the review site Unstar found the same things.

What to try, in order

These come from what reviewers say worked for them. Microsoft has not confirmed them, and we could not test them ourselves, so treat them as things worth five minutes, not promises.

  1. Open Copilot (Legacy), if you still have it. Reviewers say their history, projects and voice still work there. Use it to read and save anything you need.
  2. Check Copilot on the web. On a computer or in your phone’s browser, go to copilot.microsoft.com and sign in with the same Microsoft account. One reviewer who lost everything in the app could still see their history this way.
  3. Make sure it’s the same account. Many people have two Microsoft accounts (personal and work or school). History belongs to the account it was made with.
  4. Save what matters now. Open each chat you care about, select the text, copy it, and paste it into Notes, Word or an email to yourself. It is slow, but it is the one method that does not depend on what Microsoft does next.
  5. Tell Microsoft. In the app, use the feedback option, and say exactly what is missing. Reviews in the App Store or Google Play are read too.

About the daily limit

There is no setting that removes it. It resets the next day, and paying removes or raises it. If you mostly ask everyday questions, the free versions of ChatGPT, Gemini and Claude are worth a look while you decide: ChatGPT works without an account. Our Ask AI, step by step page writes a good first question for you and opens any of them.

A tool to save every Copilot chat at once?

Copying chats one at a time is tedious. We are deciding whether to build a browser tool that saves all your Copilot chats into one file you keep. It does not exist yet, and whether we build it depends on how many people want it.

What we don’t know

Sources